Privacy Policy

Last Updated: May 8, 2025

Introduction

NLY Media ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our development partnership services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. This Privacy Policy may change from time to time, and your continued use of our services will signify your acceptance of any adjustments to this Policy.

Our Development Partnership Services

We provide flexible, on-demand web development services through a unique partnership model that combines the reliability of an in-house team with the flexibility of freelancing. Our services include WordPress/WooCommerce development, Shopify/Shopify Plus implementation, custom development solutions, e-commerce functionality, API integrations, performance optimization, responsive design, custom themes, security enhancements, and technical maintenance.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Request our development services
  • Express interest in obtaining information about our services
  • Join your dedicated Slack channel for project communication
  • Contact us about our services
  • Share your vision and requirements with us

The personal information we collect may include:

  • Name
  • Email address
  • Phone number
  • Business information
  • Website details
  • Project requirements
  • Payment details
  • Communication preferences
  • Any other information you choose to provide

Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type
  • Operating system
  • Referring URLs
  • Access times
  • Pages viewed

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to enhance your user experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide and maintain our development partnership services
  • Process payments at our transparent hourly rates
  • Document work through detailed journal entries with comprehensive memos visible in your account dashboard
  • Communicate with you through your dedicated Slack channel
  • Share project progress and weekly updates
  • Respond to your inquiries and requests
  • Monitor and analyze usage patterns and trends
  • Scale resources up/down based on your needs
  • Improve our website and services
  • Comply with legal obligations

Sharing Your Information

We may share personal information with:

Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. These may include payment processors, communication platforms, and technical tools necessary for our development services.

For payment processing, we use Stripe as our secure payment processor. Your payment information, including credit card details, is stored securely by Stripe and not within our own database. All invoice generation and payment processing are conducted through Stripe's secure platform.

Business Transfers

If we are involved in a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

With Your Consent

We may disclose your personal information for any other purpose with your consent.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

Your Data Protection Rights

For EU Residents (GDPR)

If you are a resident of the European Union, you have the following data protection rights:

  • The right to access, update, or delete the information we have on you
  • The right of rectification
  • The right to object
  • The right of restriction
  • The right to data portability
  • The right to withdraw consent

For California Residents (CCPA)

If you are a California resident, you have the right to:

  • Request disclosure of the personal information we collect, use, disclose, and sell
  • Request deletion of your personal information
  • Opt-out of the sale of your personal information
  • Non-discrimination for exercising your CCPA rights

To exercise your data protection rights, please contact us using the contact information provided below.

Project Communication and Data

When you become a client, you will be added to a dedicated Slack channel for all project communication. Our project manager and team lead will be directly accessible through this channel. Information shared in this channel is used solely for the purpose of fulfilling our development partnership services and is not shared with unauthorized third parties.

Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

NLY Media
22 Adelaide Street West, Suite 3400
M5H 4E3
Toronto, Ontario, Canada
Email: info@nlymedia.com
Phone: +1 (647) 972-6600